Shipping policy

Order Delivery & Cancellation Policy

Need Help with Your Order?

If you have any questions or issues regarding your order, please contact our Customer Service team directly at 16921. To ensure the fastest and most accurate support, kindly avoid contacting the shipping company or reaching out through our social media pages regarding order-related inquiries.

Our team will monitor your order status and contact you if your order is delayed or rejected within 3 working days.

If you experience any issue after receiving your order, please contact us at 16921, and our team will assist you and take the appropriate action.

Business Days: Our official working days are Saturday to Thursday. Fridays and official public holidays are non-working days for both our customer service team and shipping partners.

Delivery Schedule

· Orders are processed and shipped 6 days a week, excluding Fridays.

· Delivery takes approximately 3–5 working days from the date your order is confirmed.

· Once your order is out for delivery, you will receive an SMS from the shipping company including:

o The Cash on Delivery (COD) amount (if applicable).

o The courier's contact details.

Order Cancellation

You may request to cancel your order within 24 hours of placing it.

To cancel your order, please contact our Customer Service team at 16921. Cancellation requests received after this period may not be accepted if the order has already been processed or shipped.