Privacy policy

At Arma Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit, create an account, or make a purchase through Arma Shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
When you visit or use Arma Shop, we may collect:

Personal Information: Name, phone number, email address, delivery address, and other contact information you provide.
Account Information: Information provided when creating or managing your Arma Shop account.
Order Information: Products purchased, order history, order value, delivery details, returns, and refunds.
Payment Information: Information required to process your transactions securely through our authorized payment providers.
Website Usage Information: IP address, browser type, device information, pages visited, products viewed, and interactions with our website.
Marketing Information: Your marketing preferences and interactions with our promotional communications.
Loyalty Information: Where applicable, information related to points, rewards, referrals, reviews, offers, and promotional activities.
2. How We Use Your Information
We may use your information to:

Process, confirm, and manage your orders.
Arrange shipping and delivery.
Process payments, refunds, and returns.
Create and manage your Arma Shop account.
Operate loyalty programs, rewards, offers, and promotions.
Provide customer service and respond to inquiries.
Send order, account, and delivery updates.
Send marketing and promotional communications where permitted.
Personalize and improve your shopping experience.
Analyze website performance and customer behavior.
Measure and improve our marketing and advertising activities.
Detect and prevent fraud or unauthorized transactions.
Comply with applicable legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information.

We may share necessary information with trusted third-party service providers that support the operation of Arma Shop, including:

E-commerce and website technology providers, including Shopify.
Payment gateway and payment processing providers.
Shipping, courier, and fulfillment partners.
Customer service and communication providers.
Marketing, advertising, and analytics platforms.
Technology, hosting, and website support providers.
We may also disclose information when required by applicable law, regulation, legal process, or an authorized government authority.

4. Payment Security
Payments made through Arma Shop are processed through authorized third-party payment service providers. Payment information is handled according to the security and privacy practices of the applicable payment provider.

Arma Shop does not intentionally store complete payment card details on its own systems where payments are processed directly by an authorized payment gateway.

5. Shipping & Delivery
To fulfill your order, we may share necessary information such as your name, phone number, delivery address, and order details with our shipping and delivery partners.

This information is used for order fulfillment, delivery coordination, shipment tracking, and handling returns.

6. Cookies & Tracking Technologies
Arma Shop may use cookies and similar technologies to:

Keep the website functioning correctly.
Remember your preferences and shopping activity.
Understand website traffic and customer behavior.
Measure marketing and advertising performance.
Improve our products, services, and website experience.
Provide more relevant advertising and communications.
You may control certain cookies through your browser settings or through privacy controls available on our website, where applicable.

7. Marketing Communications
Where permitted, we may communicate with you regarding new products, offers, promotions, discounts, loyalty rewards, and Arma Shop updates.

You may opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

You may still receive essential communications related to your account, orders, payments, or deliveries.

8. Loyalty Program
If you participate in the Arma Shop loyalty program, we may process information related to your purchases, points earned and redeemed, rewards, referrals, reviews, and other qualifying activities.

This information is used to operate the loyalty program, calculate rewards, prevent misuse, and improve our offers and customer experience.

Specific loyalty program rules may be governed by separate Loyalty Program Terms & Conditions.

9. Reviews & User-Submitted Content
When you submit a product review, rating, or other content, we may process the information you provide to operate and improve our review features.

Certain information associated with your review, such as your displayed name, rating, and review content, may be publicly visible on Arma Shop.

10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no online platform or electronic transmission method can guarantee absolute security.

11. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve customer inquiries, prevent fraud, and comply with applicable legal, accounting, tax, and regulatory requirements.

Information that is no longer required may be deleted or anonymized in accordance with applicable requirements.

12. Your Privacy Rights
Subject to applicable laws, you may have the right to request:

Access to certain personal information we hold about you.
Correction or updating of inaccurate information.
Deletion of certain personal information.
Withdrawal of certain marketing permissions.
Information about how your personal information is processed.
Certain requests may be subject to legal or operational limitations, including information we are required to retain for accounting, transaction, fraud-prevention, or legal purposes.

13. Third-Party Links
Arma Shop may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

We recommend reviewing the privacy policies of any external websites or services you visit.

14. Children’s Privacy
Arma Shop is intended for general consumer shopping and is not designed specifically to collect personal information from children.

If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take reasonable steps to address the matter.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

Updates will be published on Arma Shop with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is collected, used, or protected, please contact us through:

Email: arma@armacorporate.com
Hotline: 16921

Our customer service team will be happy to assist you with any privacy-related inquiries or requests.

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Privacy policy